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    Shipping Policy

    Last Updated: 18 November 2025

    Thank you for shopping with NIIVRAI APPARELS PRIVATE LIMITED (“NIIVRAI”, “we”, “us”, “our”). This Shipping Policy outlines how we process, ship, and deliver your orders placed through our website.

    1. Order Processing Time
      • All orders are processed within 1–2 business days after successful payment confirmation.
      • Orders are not processed, shipped, or delivered on Sundays or national/public holidays.
      • During high-volume periods (sales, festive season, new drops), processing may take an additional 1–2 business days.
    2. Shipping & Delivery Timeline
      • We currently ship across India.
      • Standard Delivery: 3–7 business days depending on your pin code.
      • Express Delivery (if available): 1–3 business days.
      • Delivery timelines may vary due to unforeseen circumstances such as weather delays, logistics restrictions, or courier partner issues.

      Note: These are estimated timelines; delays may occur outside our control.

    3. Shipping Charges
      • Standard Shipping: ₹49 – ₹99 (varies based on order value and location).
      • Free Shipping: Applicable on orders above the minimum purchase threshold displayed during checkout.
      • Cash on Delivery (COD): If available, may include an additional COD fee.
    4. Order Tracking
      • Once your order is shipped, you will receive a tracking link via email/SMS.
      • Tracking updates may take 24–48 hours to reflect after dispatch.
      • For any tracking issues, you can contact us at sales@niivrai.com or +91 7719661001.
    5. Incorrect Address or Delivery Failed
      • If an order is returned due to incorrect/incomplete address, multiple failed delivery attempts, or refusal to accept, the reshipping cost must be borne by the customer.
      • Please verify your address carefully before placing an order.
    6. Damaged, Tampered, or Missing Items

      If you receive a package that is damaged, opened, or tampered, please:

      • Take photos/video of the parcel.
      • Refuse to accept delivery OR
      • Contact us within 24 hours of delivery.

      We will assist with inspection and resolution based on courier partner guidelines.

    7. International Shipping

      At present, NIIVRAI does not offer international shipping.

      Future updates will be shared on our website and social channels.

    8. Delay Disclaimer

      NIIVRAI is not responsible for delays caused by:

      • Natural disasters, strikes, lockdowns
      • Clearance delays by courier partners
      • Inaccurate delivery information provided by the customer
      • Remote-area delivery limitations

      We ensure continuous coordination with logistics partners to minimize delays.

    9. Contact Us

      For shipping-related queries, reach out to us at: