Privacy Policy

Last updated: October 2025

1. Information We Collect
   
   • We collect information when you interact with our Site or use our services, including:
   • Personal Information: Name, email address, phone number, billing and shipping address.
   • Payment Information: Payment transactions processed via third-party payment gateways (we do not store full card details).
   • Order & Transaction Data: Products purchased, order date, delivery details.
   • Usage Data: IP address, device/browser information, pages visited, referring/exit pages, time spent, click data, cookies and similar technologies.
2. How We Use Your Information
   
   • To process and fulfil your orders; communicate order status, delivery updates and related service messages.
   • To send you marketing communications, promotional offers, newsletters (you may opt-out at any time).
   • To personalise and improve your experience on our Site; analyse usage; monitor and improve site performance.
   • To comply with legal obligations; detect, prevent and address fraud, security or technical issues.
3. Legal Basis
   
   • Where applicable, we process your personal information on the basis of your consent (e.g., for marketing communications), contract performance (e.g., order fulfilment), legitimate interests (e.g., site improvement), or legal compliance.
4. Cookies & Tracking Technologies
   
   • We use cookies, web beacons, analytics tools and other tracking technologies to collect usage data.
   • Cookies help us remember preferences, track shopping cart items, analyse site traffic, and deliver targeted advertising.
   • You can manage or disable cookies via your browser settings; however, disabling cookies may affect Site functionality.
5. Disclosure of Your Information
   
   • We do not sell or rent your personal information to third parties. We may share your information in the following cases:
   • With trusted service providers who assist us in operating the Site (payment processors, courier services, email service providers) under confidentiality agreements.
   • If required by law, regulation or legal process; to protect our rights or those of others; to respond to lawful requests from public authorities.
   • In the event of a business transfer (merger, acquisition, asset sale) your personal information may be transferred with prior notice.
6. Data Retention & Security
   
   • We retain your personal information for as long as necessary to fulfil the purposes described in this Policy (including legal, accounting or reporting requirements).
   • We adopt appropriate technical and organisational security measures (e.g., SSL encryption, access controls) to protect your data. However, no method of transmission over the Internet or electronic storage is completely secure and we cannot guarantee absolute security.
7. Your Rights
   
   • Depending on applicable law, you may have the right to:
   • Access, correct, update or delete your personal information.
   • Ask us to restrict or object to certain processing of your personal information (including opt-out of marketing).
   • Withdraw your consent at any time where consent was the legal basis for processing.
   • To exercise these rights, please contact us at niivrai.sales@gmail.com.
8. Children’s Privacy
   
   • Our Site is not intended for children under the age of 18.
   • We do not knowingly collect personal information from children under 18.
   • If you believe we have collected such information, please contact us and we will take steps to delete it.
9. Third-Party Links
   
   • The Site may contain links to third-party websites, apps or services.
   • We have no responsibility for the privacy practices or content of those sites; please review their privacy policies separately.
10. International Transfers
    
    • If you are accessing our Site from outside India, please be aware that your information may be transferred to, stored or processed in India or other jurisdictions where we or our service providers operate.
    • By using the Site, you consent to such transfers.
11. Changes to this Privacy Policy
    
    • We may update this Policy from time to time.
    • We will post any changes on the Site along with the “Last updated” date.
    • Your continued use of the Site after changes means you accept the revised Policy.
12. Contact Us
    
    • If you have questions about this Privacy Policy, or wish to exercise your rights, you may contact us at:
    • Email: sales@niivrai.com
    • Phone: +91 7719661001
    • Registered Office: Jalandhar, Punjab, India