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    Cancellation & Refund Policy

    Last Updated: 18 November 2025

    This Cancellation & Refund Policy outlines how NIIVRAI APPARELS PRIVATE LIMITED (“NIIVRAI”, “we”, “us”, “our”) handles order cancellations, refunds, and related requests.

    1. Order Cancellation
      i) Cancellation Before Dispatch
      • Orders can be cancelled within 12 hours of purchase or before dispatch, whichever is earlier.
      • To request cancellation, contact us at sales@niivrai.com or +91 7719661001 with your order number.
      • If approved, the cancellation confirmation will be shared via email.
      ii) Cancellation After Dispatch
      • Once an order is shipped, it cannot be cancelled.
      • You may, however, request a return after receiving the product (as per NIIVRAI Return Policy).
    2. Refund Eligibility

      Refunds are issued only in the following cases:

      • Order cancelled before dispatch
      • Paid order returned and approved after quality check
      • Order not delivered due to logistics failure
      • Damaged or defective product received (must be reported within 24 hours with proof)

      Refunds will not be provided for:

      • Incorrect size chosen by the customer
      • Minor color differences due to lighting/screen resolution
      • Products damaged due to misuse or wear & tear
      • COD shipping fees (if applicable)
    3. Refund Process
      • Once your returned item is received, it undergoes a Quality Check (QC) which takes 2–3 business days.
      • If QC is approved: A refund will be initiated to your original payment method or issued as store credit, based on your preference.
      • If QC fails: The item will be shipped back to you, and no refund will be issued.
    4. Refund Timeline
      • Prepaid Orders: 3–7 business days after QC approval
      • Bank Transfer Refunds: 3–5 business days after initiation
      • Store Credit Refunds: Issued instantly after approval
      Actual timelines may vary depending on your bank/payment provider.
    5. Non-Refundable Items

      The following items are not eligible for refunds:

      • Gift cards
      • Items sold under final sale / clearance
      • Products returned without original tags or packaging
      • Items showing signs of use, damage, or odor
    6. Damaged, Defective, or Wrong Product Received

      If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with:

      • Order ID
      • Unboxing video/photos of the package and product

      We will provide a replacement or refund (as applicable) after inspection.

    7. Late or Missing Refunds

      If you haven’t received a refund within the expected timeline:

      • Recheck your bank/payment provider.
      • Contact your bank for pending processing.
      • If still unresolved, reach us at sales@niivrai.com.
    8. Contact Us

      For shipping-related queries, reach out to us at: